As a RICS regulated firm, we understand more than ever the importance of protecting our clients and their data. That’s why we take care to store your data securely in line with General Data Protection Regulations 2018 (GDPR) and are certified by the information Commissioner’s Office (registration number: ZA004852). We also abide by RICS Guidance in relation to Electronic document management.
We only store data in the following circumstances:
We store reporting and client service data (notes, reports, images, etc) relevant to a project or service for 12 years in the event that it is required by an external regulator or necessary for reference. This data is archived and stored on our secure server or filing system. Upon expiry of 12 years, we will securely destroy this data using a registered data shredding provider who carry the necessary industry ISO, ICS and UKSSA accreditations. We will not hold data beyond this period unless we have expressed consent or a genuine need from a client to maintain it for a longer period.
We, like other firms, have a data base of clients both past and present, however this will start a fresh, with a clean slate in May 2018 unless a client specifically opts in to receiving correspondence. It is our intention to only send legitimate correspondence and at any point should a client receive correspondence and request to unsubscribe or have their details removed from our database, we will do so immediately.
It is our commitment to our clients that we honour and abide by GDPR 2018 and we will continue to ensure clients data is safe and not misused.
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At any time, clients may contact us for more information on our GDPR Policy and to determine if they are held on our database and wish to be removed or added to it.
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